USA Free Shipping on All Orders over $75

FAQS

Need more assistance?

We love to hear from you! Drop us a line at customer@elmntl.nyc with any concerns or feedback and we will get back to you as soon as we can.

 

WHAT IS ELMNTL'S SHIPPING POLICY?

Domestic standard shipping is free for orders $75. 

Unfortunately, we cannot offer free shipping to none U.S. territories at this time.

 

WHAT CARRIER DO YOU USE?

We partner with USPS to get your ELMNTL pieces to you!

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ELMNTL PIECES?

Once your order is placed, you'll receive an email confirming we have received it. Orders take 1-2 business days to process and once shipped to you will receive a confirmation email complete with tracking number. You can also find the tracking number by logging in to view your ELMNTL account.

For orders placed within the continental United States, shipments are usually delivered within 3-5 business days with standard shipping. If your shipment is being delivered outside of the continental United States, please allow for additional shipping time.

 

WHAT IS ELMNTL'S RETURN POLICY?

If you are not 100% thrilled with it, just get in touch with us within 30 days and we’ll process your returns.

- All merchandise must be returned within 30 days of purchase with all ELMNTL tags attached.

- Merchandise must be unworn, undamaged, and unwashed.

- Merchandise must be returned in original packaging.

- For health and safety reasons, we don't accept returns on undies.

- Merchandise returned without the original tags, or damaged tag, may result in a delayed refund or may not qualify for a refund.

- We cannot accept international returns at this time.

- Please Note: Shipping and handling charges are not refundable.

 

WHAT IS ELMNTL'S EXCHANGE POLICY?

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund on the product(s) purchased and you can place a new order.

 

WHAT IF I WANT TO SPEAK TO SOMEONE?

We want to speak to you too! Email us at customer@elmntl.nyc with any questions or feedback. We will surely get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

 

WHERE'S ELMNTL MADE?

The clothing we manufacture comes from factories that are committed to high standards and practice ethical conducts. It is our priority to source premium quality materials around the world. Our suppliers are currently located in Korea, Japan, Italy, and Portugal.

 

WHAT'S THE BEST WAY TO CARE FOR ELMNTL FABRICS?

We suggest you wash ELMNTL sleepwear in cold water and lay flat to dry to keep the best look.

 

WHERE DID ELMNTL COME FROM?

ELMNTL is a play on the word "elemntal" meaning "basic, fundamental, and simple". It couldn't be more perfect to describe the nature of ELMNTL.

 

XOXO